Letia Hauraki is warning others to steer clear of ticket resale website Viagogo after falling victim to a scam for tickets to see Bruno Mars.

Last Wednesday, Hauraki bought general admission standing tickets for her and husband Shannon to attend Mars’ Friday night concert in Auckland from the Viagogo website. The couple travelled to Auckland with two friends, who had bought their tickets via Ticketmaster. Their friends went through the doors to the Spark Arena show but a security guard told the Haurakis to take their tickets to the ticket booth.

“The lady we spoke to said ‘these tickets have been cancelled’. Me and my husband just looked at each other.”

“I never got a notification to say they the tickets had been cancelled. They’re not checking these tickets.”

Hauraki has reported being denied entry to the venue to Viagogo, via its website, and received a response saying the company would investigate. The Forum North box office posted a warning on its Facebook page on Saturday about the ticket resale website.

“Please please do not purchase tickets through Viagogo. This site automatically comes up first in your search list but please avoid it,” the warning said.

Commerce Commission advice

Make sure you are visiting the official ticket seller site, don’t just assume the first web search result that comes up is the official site. Some resale sites use advertisements on Google that appear at the top of search results. One way you can ensure you have the official site is to visit the artist’s official website and follow the link from their website to buy tickets.

If the official site has sold out and you decide to purchase through a resale website be aware that tickets can be significantly more expensive.

There are other risks when you buy from resale websites rather than from the official ticket website:
• The ticket you purchase could be fake
• You might never receive the ticket
• The ticket might not have the features you thought you were purchasing eg, specific location in the venue, premium add-ons or wheelchair access.



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