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In an email to customers, New Zealand Post said it received a record-breaking number of parcels last week – the most in a seven-day period in its history.

The national postal service is receiving an average of 200 parcels per minute as staff work around the clock to try to clear a huge backlog of deliveries delayed due to the lockdown, with some staff seen working 24/7 at 11 locations across New Zealand.

While most parcels were being delivered in two to three days, the company warned customers some were being delayed by up to five working days.

“While we’ll continue to pull out all the stops to get your parcels to you as quickly as possible, we expect this volume to continue over the coming weeks, so there will be ongoing delays,” the email said.

Physical distancing requirements were slowing down the process, but staff were doing their best to get packages to their recipients as quickly as possible.

Contact centre staff were working overtime to answer customer queries and the company asked customers to call them if their parcel was delayed longer than five working days.

“We know that the parcels you’re waiting for are important to you. Rest assured that while there may be a delay, we will get your parcel to you as soon as we possibly can,” the email said.


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