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RAL website targeted by cyber attack


If you were trying to book a car park earlier and could there is a reason, the RAL website suffered a Denial of service cyber-attack, here is what RAL had to say

Kia ora Mt Ruapehu whānau,

A quick update regarding Wednesday 2nd September 2020. This morning upon our 10am release of car parks our bookable parking system was deliberately crashed by an external cyber-attack (DDoS).

The good news is this attack ultimately failed as our parking system was back online within a few minutes however we can see that this did cause some disruption to your booking journey. The cyber security team is following this up with the ISP (Internet Service Provider) of the attacker.

For those of you who experienced the downtime during the booking session we would like to apologise. The 6pm release of the remaining 50% of capacity will go ahead as planned.

On a positive front – following an update to the SAANZ (Ski Areas Association New Zealand) Level 2 operating protocols, from tomorrow 03/09 we will now be allowing mixed bubbles on chairlifts with the condition that face masks/coverings must be worn, which means we will be able to load chairlifts to their normal capacity.

With this change we may now be able to positively revise the number of car parks we release for booking (but will still be taking into account the other combined factors that allow us to do so).

To this end additional parks beyond the weekly Wednesday release might be found by checking back at 6pm each evening while we are at Level 2.

We are just half way through the season and remain optimistic that conditions and access will continue to improve across this time- please remain patient with our teams while this occurs.

Nga Mihi nui,

The team at Mt Ruapehu